Frequently Asked Questions
“How can I get in contact with your customer service team regarding an online order? “
- You may contact customer service via e-mail at firstname.lastname@example.org
“I emailed your customer service team. When should I expect a response? ”
- Please allow 48-72 hrs to receive a response.
“Do you offer refunds? “
- No, We don't offer refunds. You can make an exchange if you are having issues with your item as long as it’s within 7 days from delivery date. We also do allow store credit.
“Can I make adjustments to my order after it has been placed? “
- No, we can only update shipping addresses within reason. You can email customer service to see if it is able to be changed prior to shipping. If you have already received a tracking number the change can not be made.
“What happens if my package is returned to sender? “
- Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be sent back out to you.
“How can I cancel my order? “
- We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our return policy once your order has been delivered to you.
“I forgot to use my discount code while checking out. Can I apply it after my purchase? “
- Orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!
“My order keeps canceling. Why is that? ”
- Unfortunately the system will automatically cancel an order for different reasons. It’s totally out of our control. You can try the options of: making sure the billing and shipping address are the same, trying a different payment method or try checking out with another card. Hopes this helps
“My package says delivered but I I didn't receive it. “
- We have shipped your order. Once your item is with the carrier it is out of our control please contact the carrier for any updates or information regarding your delivery. All pieces are shipped via USPS. Once your item leaves the shipping facility, delivery is in the hands of USPS. Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact USPS.
- You are able to pay for a different shipping such as Fedex, for an additional charge, once a purchase through the website has been made.
“I ordered during a sale, when can I expect it? “
- SALE ORDERS have a processing time of 7-10 business days before shipping. Once processed time, shipping will be standard or express 7- 14 business days. All items purchased during a sale using the sale code are final. They can not be returned/exchanged.