Returns & Exchanges

 

Exchanges

Currently, all orders are shipped directly from our factory, and there are no overseas warehouses available in your country. As a result, packages can only be delivered to you and cannot be returned. Our temporary return and exchange policy is as follows:

  • If there is a product quality issue, we will resend the item free of charge.
  • For any other reasons, we are unable to accept returns or exchanges at this time.

We are committed to continuously improving and optimizing our services as our business grows.

Additionally, we offer a 14-day return policy. You may request a return within 14 days of receiving your item, but please note that returns will only be accepted for quality issues. We do not accept returns for any other reasons.

Please contact us at info@idressmodest.com to ask any further exchange question.  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you do not contact us within 48 hours since receiving your parcel, then we will assume there is no problem with your purchase.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Please note, we have a strict no refund policy. Please contact us at info@idressmodest.com to ask any further return question.   

Giving Back ♡

With every purchase you make, you're making a real difference! We donate 5-10% of each order to support our Muslim brothers and sisters facing challenges all around the world. When you choose to shop with us, you're not just getting awesome stuff, you're also spreading kindness and unity across borders! Join us on this incredible journey of giving back and making the world a better place!

Donate to Islamic Relief